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Helpdesk Software Features
HelpMaster is a feature-rich helpdesk and service-management solution that has everything you need to log, track and manage customer support issues
A web request system for clients, a support portal for service agents
HelpMaster is a web and desktop application that has a flexible template system, advanced workflow and automation capabilities and will help your team deliver great customer support.
Log incidents and problems, build workflow approvals and run meaningful reports.
Learn more at the main HelpMaster helpdesk software website
HelpMaster uses Microsoft tools and technology
Helpdesk Software Features
Helpdesk Ticketing
Helpdesk tickets is a core feature. Supports templating, embedded workflow, assignment, classification, stop-the-clock SLA and more
Web and Windows
Powerful Desktop client, or slick and fast web portal. Flexibility and power wherever you work.
Email to ticket conversion
Integrates with any email system. Build powerful processing rules and triggers to convert incoming email into support tickets
Clients, Sites, Assets
Create clients, sites and assets and link them together to form relationships. Link to helpdesk tickets, knowledge base articles and use throughout workflow and other processes
Web Request Portal
Clients can log and track their issues via a web request portal. Perfect for IT helpdesk, HR, Facilities Management, and other functional areas.
Knowledge Base
Create and maintain a knowledge base that contains questions, answers and solution to customer problems, issues and work-arounds. Embed knowledge articles into request catalogs and job templates for fast job resolution.
Automation triggers
Build 'If this, then that' style triggers that can execute a custom workflow, or sequence of events when a particular condition exists. Essential for all helpdesks!
Approvals
Integrate approvals into helpdesk and change management processes. Flexible options allow single, multiple or multi-staged approvals to be executed at various stages of a ticket lifecycle
Service-desk reporting
Get all the stats, reports and SLA figures you need from the built-in reports, or use the PowerBI dashboards for effective data visualizations and powerful drill-down reporting.
Microsoft Integration
HelpMaster is built on Microsoft technology and uses the latest in database, code, web and AI technology. Integrate with Azure, M365 and use workflow for Teams, Powershell and more.
Learn more - visit the main HelpMaster website
Learn more at the main HelpMaster helpdesk software website to view more features, learn more, and request a demo and download.
You’re currently on the PRD Software website - the Australian company that develops HelpMaster
Start your helpdesk improvement journey today!
Contact us to arrange a demonstration or a trial download of HelpMaster